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Roadmap Area Nr. Scenario Domain Gap Reference Nr. Roadmap Action Description of Action Measures Expected Results Responsible Actors Roadmap
Data quality DQA.4 Education, Social Protection, Taxation E.9, SP.8, T.11 Establish data quality assurance procedures Ensure that data is recorded and maintained properly, through the implementation of system checks, scheduling data cleansing procedures and procedures for the manual approval of automatically mapped data. Definition of data quality procedures, Enforcement of data quality procedures Enhanced quality of OOP data EU policy makers, National policy makers, Data mapping experts, Database owners and data aggregators, OOP implementers
Data quality DQA.3 Education, Social Protection, Taxation, Moving, Health Ensure quality of new data Provide training courses, video tutorials and detailed how to deal with data-to-data recorders e.g. front-desk employees. Development of multilingual vocational training for data recorders Enhanced quality of new data, i.e. every piece of data is correctly recorded from the start. National policy makers, Public officials and employees, VET practitioners
Data quality DQA.2 Taxation, Social Protection, Education T.5, SP.9, E.2, E.3 Ensure data quality in cross-border data exchange Data exchanged for cross-border services have to be based on seamless mapping service, code lists, common standards etc. to assure data quality. (compare different data requirements) Research on standards and mapping services, Adoption of EU-wide data standards Assured quality of data exchanged across borders EU policy makers, National policy makers, Experts in domain
Citizen-centred design CCA.5 Education, Moving Engage citizens into further mature OOP implementation Organize a focus groups consisting of both end users and service providers, and involve them to requirements planning phase, to alpha or beta testing phase, etc. Active citizens engagement, Awareness raising to citizens, Promotion of co-creation with citizens Promotion of co-creation with citizens; Better understanding of the implementation processes, improvement of OOP services according to the citizens' feedback, higher acceptance levels of OOP implementations, more citizen oriented inputs. OOP implementers, Citizens
Citizen-centred design CCA.4 Education, Moving Engage citizens in OOP implementation process using different incentive approaches Offering of bonus programs and discounts for other public services (e.g. temporary free parking), pilots of OOP services, "best feedback" competitions, with prizes for most active participants, in order to entice willingness to be engaged in the process. Active citizens engagement, Awareness raising to citizens Improvement of OOP services since citizens’ feedback and ideas can improve the offering, higher acceptance levels of OOP implementations, higher level of citizen engagement. Promotion of co-creation with citizens OOP implementers, Citizens, NGOs
Citizen-centred design CCA.3 Social Protection, Health, Taxation, Moving, Education Develop OOP scenarios based on collected information on needs to create citizen centred solutions Regularly perform analysis of state of play in different OOP domains in order to be able to develop relevant citizen cantered OOP scenarios. Research on citizen's needs in OOP services, Design of future OOP scenarios, Implementation of enablers Elaborated scenarios in different OOP domains and applicable for different procedures. Higher level of acceptance by citizens, citizen centric aspects is more in focus. EU implementers, National implementers, Academia
Citizen-centred design CCA.2 Education, Moving M.13, M.15 Collect the information on citizen needs for OOP implementation beforehand Implementers should consider the experience of service providers in terms of requests and complaints of the citizens, regarding existing services, to develop a concept of citizen oriented OOP solution from the beginning Research on citizen's needs in OOP services, Active citizens engagement Higher level of citizen's reliability on services. Better and inclusive OOP services, higher acceptance levels of OOP implementations. OOP implementers, Service providers
Citizen-centred design CCA.1 Education, Moving M.13, M.15 Collect the information on citizen needs for OOP implementation beforehand Initially information about the needs of the end citizens should be collected by means of direct interaction between service providers and citizens, e.g. the specific needs of citizens with disabilities to use OOP solutions will be identified correctly. Research on citizen's needs in OOP services, Active citizens engagement More comprehensive and inclusive OOP services, higher acceptance levels of OOP implementations, a feeling of excitement and ownership in the society. OOP implementers, Citizens
Interoperability Governance IGA.5 Education, Moving E.10, E.13, E.17, E.2, E.3, M.16, M.17 Policy recommendations on the use of semantic assets to improve semantic interoperability and machine readability Policy makers on EU and national levels should make a decision on the use of cross-border semantic assets to make sure all documents are at a minimum level of machine-readability (no Word Excel, PDF, …). Policy Recommendation Messages, documents and data are machine readable and semantically enriched and linked. Consequently, information systems understand content of data from different Member States EU policy makers, National policy makers
Interoperability Governance IGA.4 Education, Health, Moving, Social Protection E.1, E.15, E.17, E.18, H.13, M.5, SP.5 Improve interoperability governance by legal EU acts The improvement should be achieved through the development of legal acts and corresponding guidelines according for clear organisational, legal, semantic, and technical decisions and solutions. Implementation of regulations Accurate legal EU acts will increase sufficient competencies and finances for realising governance processes according to EIF and EIRA. EU legislators
Interoperability Governance IGA.3 Education, Social Protection, Health, Moving, Taxation E.14, E.16, SP.8, H.8, M.10, T.8, T.9 Implement all components of eIDAS The eIDAS regulation covers various components including the eID for individuals, a digital seal for organisations, issuance of certificates, security tokens, digital signatures, timestamping, validation of certificates, and trust service list. However, s Implementation of regulations National implementers are responsible to make sure that all components of the eIDAS regulation are achieved. This will improve security and facilitate the cross-border authentication of individuals and the validation of communications and data exchange. National implementers
Interoperability Governance IGA.2 Education, Moving, Social Protection, Health, Taxation E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 Establish an eDelivery building block in specified domains in all Member States Seamless implementation of the eDelivery node at the identified domains on the national level according to the evaluated deficiency. Implementation of regulations Implementation of the eDelivery building blocks in all Member States will ease the implementation and execution of the cross-border OOP services. National implementers
Interoperability Governance IGA.1 Education, Moving, Social Protection, Health, Taxation E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 Investigate domains with lack of sufficient eDelivery nodes in all Member States An eDelivery node should be in place in each domain and all Member States in order to facilitate cross-border and cross-domain electronic data and document exchange. This action aims to investigate and point out any area where the eDelivery node is missin Research on successful diffusion of enablers Academia and EU policy makers should come together to investigate and specify all policy domains in the Member States, where the eDelivery is needed. The results will benefit to the implementation and interaction between Member States. Academia, EU policy makers
Data protection and privacy DPA.5 Education, Moving, Health, Social Protection, Taxation Harmonized implementation of GDPR GDPR is already in place, but rules are not harmonised and there is no clear understanding what has to be implemented in terms of data protection. Implementation of regulations Clear rules on data protection in the EU and all member states. EU policy makers, National policy makers
Data protection and privacy DPA.4 Education, Health, Taxation, Social Protection, Moving Control of the use of data by an independent institution An independent agency, like EU data protection officer should overlook the use of data for cross-border digital public services in order to avoid misuse of data Implementation of regulations More trust and transparency, control over the misuse of data EU policy makers, National policy makers
Data protection and privacy DPA.3 Health, Education, Taxation, Moving, Social Protection H.4 Right to withdraw consent for data sharing any time Citizens should have right to withdraw their consent for data sharing any time easily and transparently if they feel a misuse of data. This also means they need to have a transparent overview of the use of their data and to whom at which time they have gi Policy Recommendation, Implementation of regulations More control and transparency of the use of data for citizens. Consequently, more trust of citizens in the state and the use of data. EU policy makers, National policy makers, Service providers
Data protection and privacy DPA.2 Education, Social Protection, Health, Taxation, Moving Implement mandatory technical modules for citizens’ consent for data sharing Service providers should implement mandatory technical modules for any OOP service so that citizens can give or withdraw their consent for any OOP service according to Policy maker laws Implementation of enablers During the application for a cross-border service, citizens can choose if their data should be automatically exchanged between different member states or not EU policy makers, National policy makers, Service providers
Data protection and privacy DPA.1 Education, Social Protection, Taxation, Moving, Health Agree on and implement common data protection standards Making agreement on and implementation of the common data protection standards for cross-border data exchange Implementation of regulations, Agree on common technical solutions Data protection standards paves the way for coherent cross-border data exchange EU implementers, National implementers, EU policy makers, EU policy makers, Service providers
Motivators MA.6 Education, Health, Moving, Social Protection E.11, H.5, H.14, M.12, SP.2 Implement a comprehensive solution for sharing consent once Develop a comprehensive solution for requesting subject's data sharing consent in order to avoid redundancy in iterative steps of sharing consent. i.e. subject can share her/his consent once for different OOP services Implementation of enablers Increased motivation of citizens to use more accessible and unsophisticated services EU implementers, National implementers
Motivators MA.5 Social Protection, Health, Taxation, Moving, Education Develop a standardized business process in cross-border OOP services with equivalent purposes/functionalities EU-wide. Implementation of standard business processes to guarantee intuitiveness and user friendliness in OOP in equivalent/adjacent services offered cross-border, so that both service providers and end users could intuitively understand the purposes and logic of Design processes User-friendliness and acquaintance of solution, which leads to higher citizens' motivation to use the service. EU implementers, National implementers