Roadmap Area
Citizen-centred design
Nr. Roadmap Action
CCA.2
Scenario Domain
Education
Moving
Gap Reference Nr.
M.13
M.15
Roadmap Action
Collect the information on citizen needs for OOP implementation beforehand
Description of Action
Implementers should consider the experience of service providers in terms of requests and complaints of the citizens, regarding existing services, to develop a concept of citizen oriented OOP solution from the beginning
Measures
Research on citizen's needs in OOP services
Active citizens engagement
Expected Results
Higher level of citizen's reliability on services. Better and inclusive OOP services, higher acceptance levels of OOP implementations.
Responsible actors Roadmap
OOP implementers
Service providers