Cases

The following are the existing OOP cases that were identified through the case analyis  in Deliverable 1.2:

Scenario:

To provide you a brief introduction to the future OOP scenario in social protection domain, we kindly ask you to watch the following video. Alternatively you may click through the subsequent slideshow, which contains subtitles to explain the scenario interactions. Moreover, the textual description and posters could be found under the  interactive slideshow.

Video:

Social Protection Scenario from SCOOP4C on Vimeo.

Slideshow:

 

Description:

 
Julia, who is pregnant, is staying with her husband Thomas for a certain period of time in Germany. Julia and Thomas are from Austria. During this stay the woman delivers her baby in a hospital (1). Still in Germany, the parents of the new-born want to register their child in Austria as well as getting European Social Security Number (ESSN) and family allowance for new born. The hospital reports the birth to the local Civil Registry Office as they are still in Germany they should do the process through the German authorities (2). The parents do not need to go to the Central Civil Registry, as they can register online (3) using eID ESSN to proof their identification. The local Civil Registry gets the relevant personal data from the parents through the eID (4). Office registers the birth of the new-born in the Citizen Registry and issue the (ESSN for him (5). An Employee of the Ministry of the Interior in Germany issues the birth certificate (6) to the parents and then, transfer the recorded data of the new born as well as ESSN that issued for new born child to the Ministry of the Interior in Austria (7). Public document regulation facilitates automatic cross-border data exchange by providing multilingual standard forms that tackle language issue . This regulation guaranties acceptance of certain public documents, which issued by authorities of other member states or by EU authorities.    
The data can be automatically stored in the central civil register in Austria and doesn’t need any manual actions. The Ministry of the Interior in Austria proceed relevant data including the ESSN to the Ministry of Finance in Austria (8). Then, Ministry of Finance delivers the social benefit (family allowance) to the parents (9).
 
If the Ministry of Interior in Austria wants to clarify with his counterpart in Germany about the authenticity of the birth certificate received data, they can use the Internal Market Information System (IMI) (7,10). The IMI-System is an online multilingual tool that helps authorities cooperate across border. It is accessible over the internet and at the same time it is secure and data protection friendly. The IMI has a multilingual directory of authorities, which works with pre-translated questions and answers. 

European Social Security Number could help to identify mobile EU citizens and make it quick and easy to determine if, and what, social security coverage exists across-borders. ESSN aims to facilitate the mobility of workers and to combat social fraud. Initial canvassing of opinions shows that the initiative is welcomed by various social security organisations in the Member States. The ESSN would greatly simplify digitalisation between citizens and public authorities. It also has the potential to simplify and increase security of digitalisation between participating Member State authorities.
 
Social Protection Domain

Gap list Social Protection

Nr. Area of Gap Scenario Domain Name of Gap Brief Description of Gap Related Barrier identified in WP1
SP.5 Political Commitment Social Protection SP.5

While there are many EU-wide and some national political commitments that outline the importance of the OOP implementation, the absence of sufficient political commitment at national and local levels could threat the seamless implementation of this scenario.

 D 1.1, p 6. Political commitment
SP.11 Political Commitment Social Protection SP.11

A birth certificate is issued in the official language of the host country. It does not prevent the implementation of the scenario; however, it could leads to administrative burden for parents and the new-born when lodging the certificate in their home country.

 D 1.1, p 6. Political commitment
SP.1 Legal Interoperability Social Protection SP.1

There are a variety of regulations at the European level to support the implementation of this scenario. However, the absence of legal support on national level could be considered as a barrier in this scenario.

 D 1.1, p 6. Legal interoperability D 1.2, p 80. Estonian e-Census
SP.9 Legal Interoperability Social Protection SP.9

EU-wide standards characterising the required data for to issue a birth certificate could enhance the OOP implementation in this scenario. As mentioned in the scenario, multilingual standard forms are already considered for data exchange for the life event ‘birth’.

 D 1.1, p 6. Legal interoperability
SP.10 Legal Interoperability Social Protection SP.10

Different legal setting among Member States could prevent sufficient cross-border implementation of the issuing birth certificate.

 D 1.1, p 6. Legal interoperability
SP.12 Legal Interoperability Social Protection SP.12

Different legislation in Member States could lead to uncertainty about the necessary steps in this scenario. For instance, reporting the birth in a foreign country to the country of residence is necessary according to some countries' legislation and unnecessary in some other.

 D 1.1, p 6. Legal interoperability
SP.6 Semantic Interoperability Social Protection SP.6

Secure exchange of information is one of the fundamental requirement for the implementation of the OOP. Lack of common standard and framework for secure exchange of electronic information has been identified as a critical gap in this domain.

 D 1.1, p 7. Semantic interoperability such as standards taxonomies, common terminology, etc. D 1.2, p23. Estonian Central Health Information System and Patient Portal
SP.13 Technical Interoperability Social Protection SP.13

eDelivery exists as a EU building block to facilitate secure data transaction in cross border as well as cross-domain matters; however, it has to be implemented in the this area.

 D 1.1, p 7-8. Technical interoperability /Technical enablers such as secure networks and infrastructure
SP.2 Trust and Transparency Social Protection SP.2

Parent’s (data subject) consent is necessary for data sharing on both national and EU level. However, clear definition is not existing on EU level and current infrastructures do not facilitate it.

 D 1.1, p 8. Trust and transparency
SP.7 Trust and Transparency Social Protection SP.7

Transparency is an essential requirement for acceptance of a public service. This needs political commitments, and regulations to ensure legal interoperability as well as technical infrastructures that facilitate them.  In this scenario, parents should be able to see which authorities (especially when personal data is stored cross-border) have possibility to see their (parents and new-born) personal data and who, where, and why used their personal data. However, current information systems do not facilitate it.

 D 1.1, p 8. Trust and transparency
SP.3 Motivators Social Protection SP.3

Delivering baby in the foreign country could be considered as a non-popular occasion.

 D 1.1, p 8. Motivators, benefits, and public value
SP.4 Motivators Social Protection SP.4

This scenario emphasise on the issue of the birth certificate. Further development of the scenario to including extra procedures such as automatic allowance of child benefit from the home country or payment in the hospital could further motivation citizens.

 D 1.1, p 8. Motivators, benefits, and public value
SP.8 Data quality Social Protection SP.8

An authorised person in both countries should facilitate manual approval of (automatic) mapped data. This will lead to higher trust in and acceptance of the service by citizens.

 D 1.1, p 9. Data quality

Roadmap Action List (Social Protection)

Roadmap Area Nr. Scenario Domain Gap Reference Nr. Roadmap Action Description of Action Measures Expected Results Responsible Actors Roadmap
Data quality DQA.4 Education, Social Protection, Taxation E.9, SP.8, T.11 Establish data quality assurance procedures Ensure that data is recorded and maintained properly, through the implementation of system checks, scheduling data cleansing procedures and procedures for the manual approval of automatically mapped data. Definition of data quality procedures, Enforcement of data quality procedures Enhanced quality of OOP data EU policy makers, National policy makers, Data mapping experts, Database owners and data aggregators, OOP implementers
Data quality DQA.3 Education, Social Protection, Taxation, Moving, Health Ensure quality of new data Provide training courses, video tutorials and detailed how to deal with data-to-data recorders e.g. front-desk employees. Development of multilingual vocational training for data recorders Enhanced quality of new data, i.e. every piece of data is correctly recorded from the start. National policy makers, Public officials and employees, VET practitioners
Data quality DQA.2 Taxation, Social Protection, Education T.5, SP.9, E.2, E.3 Ensure data quality in cross-border data exchange Data exchanged for cross-border services have to be based on seamless mapping service, code lists, common standards etc. to assure data quality. (compare different data requirements) Research on standards and mapping services, Adoption of EU-wide data standards Assured quality of data exchanged across borders EU policy makers, National policy makers, Experts in domain
Data quality DQA.1 Social Protection Identify mandatory requirements for digital registries across EU (in the sense of data - not technical) The necessary digital registries for holding needed data relevant to OOP solutions should be developed and fully productive in all Member States. What kind of data is needed for standard OOP services, what kind of requirements are needed? EU-wide agreement on sharing data from digital registries signed by all MS and included in national digital strategies, Implementation of systems All data needed for the OOP implementation will be available in digital format EU policy makers, National policy makers, OOP implementers
Citizen-centred design CCA.3 Social Protection, Health, Taxation, Moving, Education Develop OOP scenarios based on collected information on needs to create citizen centred solutions Regularly perform analysis of state of play in different OOP domains in order to be able to develop relevant citizen cantered OOP scenarios. Research on citizen's needs in OOP services, Design of future OOP scenarios, Implementation of enablers Elaborated scenarios in different OOP domains and applicable for different procedures. Higher level of acceptance by citizens, citizen centric aspects is more in focus. EU implementers, National implementers, Academia
Interoperability Governance IGA.4 Education, Health, Moving, Social Protection E.1, E.15, E.17, E.18, H.13, M.5, SP.5 Improve interoperability governance by legal EU acts The improvement should be achieved through the development of legal acts and corresponding guidelines according for clear organisational, legal, semantic, and technical decisions and solutions. Implementation of regulations Accurate legal EU acts will increase sufficient competencies and finances for realising governance processes according to EIF and EIRA. EU legislators
Interoperability Governance IGA.3 Education, Social Protection, Health, Moving, Taxation E.14, E.16, SP.8, H.8, M.10, T.8, T.9 Implement all components of eIDAS The eIDAS regulation covers various components including the eID for individuals, a digital seal for organisations, issuance of certificates, security tokens, digital signatures, timestamping, validation of certificates, and trust service list. However, s Implementation of regulations National implementers are responsible to make sure that all components of the eIDAS regulation are achieved. This will improve security and facilitate the cross-border authentication of individuals and the validation of communications and data exchange. National implementers
Interoperability Governance IGA.2 Education, Moving, Social Protection, Health, Taxation E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 Establish an eDelivery building block in specified domains in all Member States Seamless implementation of the eDelivery node at the identified domains on the national level according to the evaluated deficiency. Implementation of regulations Implementation of the eDelivery building blocks in all Member States will ease the implementation and execution of the cross-border OOP services. National implementers
Interoperability Governance IGA.1 Education, Moving, Social Protection, Health, Taxation E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 Investigate domains with lack of sufficient eDelivery nodes in all Member States An eDelivery node should be in place in each domain and all Member States in order to facilitate cross-border and cross-domain electronic data and document exchange. This action aims to investigate and point out any area where the eDelivery node is missin Research on successful diffusion of enablers Academia and EU policy makers should come together to investigate and specify all policy domains in the Member States, where the eDelivery is needed. The results will benefit to the implementation and interaction between Member States. Academia, EU policy makers
Data protection and privacy DPA.5 Education, Moving, Health, Social Protection, Taxation Harmonized implementation of GDPR GDPR is already in place, but rules are not harmonised and there is no clear understanding what has to be implemented in terms of data protection. Implementation of regulations Clear rules on data protection in the EU and all member states. EU policy makers, National policy makers
Data protection and privacy DPA.4 Education, Health, Taxation, Social Protection, Moving Control of the use of data by an independent institution An independent agency, like EU data protection officer should overlook the use of data for cross-border digital public services in order to avoid misuse of data Implementation of regulations More trust and transparency, control over the misuse of data EU policy makers, National policy makers
Data protection and privacy DPA.3 Health, Education, Taxation, Moving, Social Protection H.4 Right to withdraw consent for data sharing any time Citizens should have right to withdraw their consent for data sharing any time easily and transparently if they feel a misuse of data. This also means they need to have a transparent overview of the use of their data and to whom at which time they have gi Policy Recommendation, Implementation of regulations More control and transparency of the use of data for citizens. Consequently, more trust of citizens in the state and the use of data. EU policy makers, National policy makers, Service providers
Data protection and privacy DPA.2 Education, Social Protection, Health, Taxation, Moving Implement mandatory technical modules for citizens’ consent for data sharing Service providers should implement mandatory technical modules for any OOP service so that citizens can give or withdraw their consent for any OOP service according to Policy maker laws Implementation of enablers During the application for a cross-border service, citizens can choose if their data should be automatically exchanged between different member states or not EU policy makers, National policy makers, Service providers
Data protection and privacy DPA.1 Education, Social Protection, Taxation, Moving, Health Agree on and implement common data protection standards Making agreement on and implementation of the common data protection standards for cross-border data exchange Implementation of regulations, Agree on common technical solutions Data protection standards paves the way for coherent cross-border data exchange EU implementers, National implementers, EU policy makers, EU policy makers, Service providers
Motivators MA.6 Education, Health, Moving, Social Protection E.11, H.5, H.14, M.12, SP.2 Implement a comprehensive solution for sharing consent once Develop a comprehensive solution for requesting subject's data sharing consent in order to avoid redundancy in iterative steps of sharing consent. i.e. subject can share her/his consent once for different OOP services Implementation of enablers Increased motivation of citizens to use more accessible and unsophisticated services EU implementers, National implementers
Motivators MA.5 Social Protection, Health, Taxation, Moving, Education Develop a standardized business process in cross-border OOP services with equivalent purposes/functionalities EU-wide. Implementation of standard business processes to guarantee intuitiveness and user friendliness in OOP in equivalent/adjacent services offered cross-border, so that both service providers and end users could intuitively understand the purposes and logic of Design processes User-friendliness and acquaintance of solution, which leads to higher citizens' motivation to use the service. EU implementers, National implementers
Motivators MA.4 Social Protection, Health, Taxation, Moving, Education Educate citizens about benefits and positive impacts of the (cross-border) OOP by conducting workshops and distributing materials. Organization of educational events/workshops for citizens, as well as development and distribution of electronic or paper based brochures/booklets about the advantages of cross-border OOP. Active citizens engagement, Awareness raising to citizens Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. Higher level of citizens' engagement. Service providers
Motivators MA.3 Social Protection, Health, Taxation, Moving, Social Protection Communicate knowledge about benefits and positive impacts of the (cross-border) OOP implementation to citizens through PR campaigns Conduct PR campaign through major communication channels such as social media, TV, newspaper, etc., in order to reach different citizen groups. Awareness raising to citizens Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. EU policy makers, National policy makers, Service providers
Motivators MA.3 Social Protection, Health, Taxation, Moving, Social Protection Communicate knowledge about benefits and positive impacts of the (cross-border) OOP implementation to citizens through PR campaigns Conduct PR campaign through major communication channels such as social media, TV, newspaper, etc., in order to reach different citizen groups. Awareness raising to citizens Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. EU policy makers, National policy makers, Service providers
Motivators MA.2 Social Protection, Health, Taxation, Moving, Education Inform citizens about benefits and positive impacts of the (cross-border) OOP implementation Making citizens aware of the benefits such as administrative burden reduction, cost and time saving etc. as well as the positive impacts on society and economy, which come by the (cross-border) OOP implementation Awareness raising to citizens Increased level of citizen's interest on services, higher level of awareness of benefits and constructive impacts of the OOP solutions will lead to more motivation among citizens. EU government, National government, Academia, NGOs