General Information
Cases/Enablers
OOP Case
Appetizer
The Polish government applied the OOP to the baby bonus service – which is a part of financial aid for families. Parents don’t need to provide any certificates, including their birth and tax certificates, to apply for this financial support.
OOP aspect
Citizens will no longer be required to provide some data that was handed over to public sector earlier, for example, a birth or tax certificates.
Short summary
The Polish government applied the OOP to the baby bonus service – which is a part of financial aid for families. Parents don’t need to provide any certificates including their birth and tax certificates to apply for this financial support. They just have to apply online and provide statement then, the government will complete and cross-check the applications with records they already have. These services have been added to the information portal Emp@tia.
URL
Focus
Citizens
End date
Domain
Social matter
Scope
National/Federal
Country
Poland
Nature and status of project
Rolled Out
Is the OOP case/enabler mandatory?
Mandatory
ENABLING ASSETS OR COMPONENTS
Legal interoperability
Act of 23 March 2017 amending certain acts regarding public administration tasks related to some public registries (2017)
The Act introduces some legal modifications to allow citizens to deal with a number of cases with the public administration without leaving home, i.e. via IT systems. These changes are convergent with the targets of the Paperless Cashless Poland Programme. They are another step to help the citizens to apply for benefits without having to visit a lot of offices issuing various certificates. In particular,
- Reduces the number of documents (certificates) that must be attached to applications for family benefits, the grand family card, and childcare benefits.
The Act introduces some legal modifications to allow citizens to deal with a number of cases with the public administration without leaving home, i.e. via IT systems. These changes are convergent with the targets of the Paperless Cashless Poland Programme. They are another step to help the citizens to apply for benefits without having to visit a lot of offices issuing various certificates. In particular,
- Reduces the number of documents (certificates) that must be attached to applications for family benefits, the grand family card, and childcare benefits.
Data protection and privacy
Act on the Protection of Personal Data (1997)
The Act on the Protection of Personal Data was adopted on 29 August 1997 and has been amended a few times so far. This Act follows the rules established by European Union's Directive 95/46/EC on the protection of individuals with regard to the processing of personal data. The Inspector General for the Protection of Personal Data supervises the observance of the Act. In case of breach of the provisions on personal data protection, the Inspector General, ex officio, or upon a motion of a person concerned, by means of an administrative decision, shall order to restore the proper legal state.
The Act on the Protection of Personal Data was adopted on 29 August 1997 and has been amended a few times so far. This Act follows the rules established by European Union's Directive 95/46/EC on the protection of individuals with regard to the processing of personal data. The Inspector General for the Protection of Personal Data supervises the observance of the Act. In case of breach of the provisions on personal data protection, the Inspector General, ex officio, or upon a motion of a person concerned, by means of an administrative decision, shall order to restore the proper legal state.
Socio-cultural influence factors
Development of this service expected to saves about half a million parents trips to government offices.
In this manner, service is available 24 hours a day, 7 days a week.
The most important change is that the state finally begins to trust its citizens making declarations instead of certificates.
For the application of its eGovernment services the ministry is cooperating with three large banks to use their online banking services for the identification and authentification of Polish citizens. Similar services from two other banks are expected and are currently being tested. This will provide access to eGovernment services to about 55% of all citizens, the ministry says.
In this manner, service is available 24 hours a day, 7 days a week.
The most important change is that the state finally begins to trust its citizens making declarations instead of certificates.
For the application of its eGovernment services the ministry is cooperating with three large banks to use their online banking services for the identification and authentification of Polish citizens. Similar services from two other banks are expected and are currently being tested. This will provide access to eGovernment services to about 55% of all citizens, the ministry says.
DATA HANDLING / DATA EXCHANGE
Type of data sharing
Actual data
Data handler
Stakeholder name
Parents
Stakeholder category
Citizen
Stakeholder Role
Data subject
Stakeholder name
Ministry of Family Labor and Social Policy
Stakeholder category
Government
Stakeholder Role
Data consumer
Stakeholder name
Minister of Digitisation
Stakeholder category
Government
Stakeholder name
Banks
Stakeholder category
Government
Stakeholder Role
Data controller
Stakeholder name
Banks
Stakeholder category
Business
Stakeholder Role
Data controller
Architecture
Citizens have the only option of online application.
Benefits for involved actors
Citizen have access to 24/7 service. They do not need to provide any certificates to public authorities in order to apply for baby financial support.
This OOP service reduced huge number of parents trips to government officies.
This OOP service reduced huge number of parents trips to government officies.
Lessons learned
By applying the OOP to more services, and by offering services online, Poland is modernising its government, says Minister Streżyńska. Making its services available 24 hours a day, 7 days a week requires a fundamental change in the approach of public administration.