Cases

The following are the existing OOP cases that were identified through the case analyis  in Deliverable 1.2:

Scenario:

To provide you a brief introduction to the future OOP scenario in moving, we kindly ask you to watch the following video. Alternatively you may click through the subsequent slideshow, which contains subtitles to explain the scenario interactions. Moreover, the textual description and posters could be found under the  interactive slideshow.

Video:

Registering a motor vehicle in another country scenario from SCOOP4C on Vimeo.

Slideshow:

 

Description:

Tanja is moving from country A to country B for a new job opportunity. First she has to register herself, then she needs to have obtained a car insurance that is accepted in the country B   and afterwards she can register her car in her new country of residence. 
For the vehicle registration, Tanja uses the service (vehicle registration) of the Single Digital Gateway (1). The single digital entry point provides her the needed information and forwards her to the registration portal of the local Vehicle Registration Authority (VRA)  in country B (1.1).

Tanja uses her digital ID that is accepted in country B for the registration; in the first instance to verify her personal information and to give consent to share the relevant data (2). The required data is then automatically transferred between the vehicles registries of the VRAs from country A and B (2.1). The registration is accomplished with multilingual standard forms, available in different EU languages. Tanja has to complete them with any missing data that was not transferred and confirms the correctness by submitting the form (2.2). Relevant data includes the EU Certificate of Conformity , proof of insurance cover,  proof of ownership, proof of value added tax payment , proof of roadworthiness (in accordance with EC 2009/40), and the payment of vehicle registration/ road tax.

After the local VRA of country B processes and accepted the registration (which includes double-checking for information on file entries using EUCARIS ) (3), the confirmation certificate is issued (3.1) and the car tax is generated . Subsequently, Tanja pays the fee for the registration via ePayment (4), enabled through the DIRECTIVE (EU) 2015/2366. Concurrently, she fills out a SEPA Direct Debit Scheme for the tax authority to collect the car tax going forward. The finalized documents as well as the general information on Tanja and her car are sent to the national VRA in country B (5) and stored in their registry (5.1). Finally, Tanja receives the registration confirmation certificate (6) and can decide whether she wants to pick-up her new plate at a registered pick-up point or if it should be send securely  to her new address.

After the registration procedure, Tanja has to return her old license plates to the VRA of country A. Because she had to physically move her car from country A to B, she either had to request temporary export plates at her past VRA or use her original  plates. Tanja will need to return the plates which will signal to the VRA of country A that the car is no longer in use in their area of jurisdiction, either because the plates were temporary export plates or because a return of original plates and a removal from the registry of residence indicates that she moved abroad.

For the seamless exchange of the different certificates, forms, and personal data between member states, an EU-wide service maps the knowledge based on unified vocabularies and taxonomies. The services base on legal frameworks that support OOP implementations (e.g. eIDAS and SDGR). This way, data can be automatically shared between the registries of the involved countries and registries. The data and payment transfers are secured via a transport protocol. 
 

Moving Domain Poster

Gap list Moving

Nr. Area of Gap Scenario Domain Name of Gap Brief Description of Gap Related Barrier identified in WP1
M.3 Political Commitment Moving M.3

Motor vehicle registration problems are one of the main concerns addressed by the Single Digital Market as it is compiled by the EC. Therefore, more national political commitment is needed to boost the OOP implementation in this area.

 D 1.1, p 6. Political commitment
M.5 Political Commitment Moving M.5

While there are many EU-wide and some national political commitments with emphasis on the importance of the OOP, the deficiency of sufficient political commitment on national and local levels could threat the seamless implementation of the OOP in this scenario.

 D 1.1, p 6. Political commitment
M.1 Legal Interoperability Moving M.1

An EU level agreement on compensations in case of accidents and a legal basis for court cases could be helpful for further development of the scenario. These are hampered by the different socio-economic levels of the different EU Member States.

 D 1.1, p 6. Legal interoperability
M.2 Legal Interoperability Moving M.2

Currently, there are many car insurances with different tariffs from one Member State to others. EU-wide legislation is necessary to harmonised different aspect of car insurance including tariff. While this shortage does not threat implementation of this scenario, it would be needed for more development of the scenario.

 D 1.1, p 6. Legal interoperability
M.9 Legal Interoperability Moving M.9

There are number of national and European regulations to support this scenario; however, lack of sufficient regulation on national level could prevent seamless implementation of the OOP in moving domain.

D 1.1, p 6. Legal interoperability
M.14 Legal Interoperability Moving M.14

Data subjects should have legal right to request their old personal data; however, current legislation did not provide this right for them.

 D 1.1, p 6. Legal interoperability
M.17 Legal Interoperability Moving M.17

Diverse of ecological standards and regulation in different Member States could threats sufficient collaboration on EU level.

 D 1.1, p 6. Legal interoperability
M.6 Semantic Interoperability Moving M.6

Multilingual code lists at European level are necessary in order to facilitate effective data exchange in this domain.

 D 1.1, p 7. Semantic interoperability such as standards taxonomies, common terminology, etc. D 1.2, p 80. Estonian e-Census
M.16 Semantic Interoperability Moving M.16

National portals and Information systems have to provide services at least in two languages (English and local language).

 D 1.1, p 7. Semantic interoperability such as standards taxonomies, common terminology, etc.
M.4 Technical Interoperability Moving M.4

EUCARIS has to be put in place by all Member States as an exchange infrastructure in order to facilitate secure data exchange on cross-border level.

 D 1.1, p 7-8. Technical interoperability /Technical enablers such as secure networks and infrastructure
M.10 Technical Interoperability Moving M.10

While national eIDs are implemented in most of the Member States, national eID Schemes are in developing phase in Bulgaria, Cyprus, Czech republic, France, Greece, Italy, Poland, and Romania.

 D 1.1, p 7-8. Technical interoperability /Technical enablers such as secure networks and infrastructure
M.11 Technical Interoperability Moving M.11

ePayment does not facilitates secure and transparent payment in all Member States.

 D 1.1, p 7-8. Technical interoperability /Technical enablers such as secure networks and infrastructure
M.8 Trust and Transparency Moving M.8

Data subject should be aware on what kind of data is exchanged (either on domestic or on EU level) and what additional data will be stored. However, current services do not covering this issue.

 D 1.1, p 8. Trust and transparency
M.7 Trust and Transparency Moving M.7

Transparency is an essential issue in order to accept a public service. This needs political commitments, and regulations to ensure legal interoperability as well as technical infrastructures that facilitate them.  Data subject should be able to check whom, when, and why access or use their data.

 D 1.1, p 8. Trust and transparency
M.12 Trust and Transparency Moving M.12

Data subject should be able to provide consent for data sharing. According to some national legislations including German legislation, data subject's consent is necessary in order to exchanging data. However, it is not facilitated on cross-border level.

 D 1.1, p 8. Trust and transparency
M.13 Citizen-centred design Moving M.13

Missing knowledge about the real needs of the individuals in the moving domain could leads to inaccurate design and implementation as well as less acceptance of the service by citizens as end users.

 D 1.1, p 9. Citizen-centred design
M.15 Citizen-centred design Moving M.15

The specific needs of the disabled citizens are not facilitated by current infrastructures. Consequently, they cannot participate in this scenario. For instance, portals do not facilitate use of people with visual impairments.

 D 1.1, p 9. Citizen-centred design

Roadmap Action List (Moving)

Roadmap Area Nr. Scenario Domain Gap Reference Nr. Roadmap Action Description of Action Measures Expected Results Responsible Actors Roadmap
Organisational Interoperability OA.9 Moving M.16 Provide information on national portals and information systems at least in English in addition to the local language Provision of information and services on national portals and information systems in two different languages (English and local language). The multilingual information could also contribute to the implementation of vocabularies and mapping services Policy Recommendation Information in additional languages will remove language barriers and enhance the freedom of mobility of citizens of the EU Member States. Citizens can apply easy for services in different EU Member. EU policy makers, National policy makers, National implementers
Data quality DQA.3 Education, Social Protection, Taxation, Moving, Health Ensure quality of new data Provide training courses, video tutorials and detailed how to deal with data-to-data recorders e.g. front-desk employees. Development of multilingual vocational training for data recorders Enhanced quality of new data, i.e. every piece of data is correctly recorded from the start. National policy makers, Public officials and employees, VET practitioners
Citizen-centred design CCA.5 Education, Moving Engage citizens into further mature OOP implementation Organize a focus groups consisting of both end users and service providers, and involve them to requirements planning phase, to alpha or beta testing phase, etc. Active citizens engagement, Awareness raising to citizens, Promotion of co-creation with citizens Promotion of co-creation with citizens; Better understanding of the implementation processes, improvement of OOP services according to the citizens' feedback, higher acceptance levels of OOP implementations, more citizen oriented inputs. OOP implementers, Citizens
Citizen-centred design CCA.4 Education, Moving Engage citizens in OOP implementation process using different incentive approaches Offering of bonus programs and discounts for other public services (e.g. temporary free parking), pilots of OOP services, "best feedback" competitions, with prizes for most active participants, in order to entice willingness to be engaged in the process. Active citizens engagement, Awareness raising to citizens Improvement of OOP services since citizens’ feedback and ideas can improve the offering, higher acceptance levels of OOP implementations, higher level of citizen engagement. Promotion of co-creation with citizens OOP implementers, Citizens, NGOs
Citizen-centred design CCA.3 Social Protection, Health, Taxation, Moving, Education Develop OOP scenarios based on collected information on needs to create citizen centred solutions Regularly perform analysis of state of play in different OOP domains in order to be able to develop relevant citizen cantered OOP scenarios. Research on citizen's needs in OOP services, Design of future OOP scenarios, Implementation of enablers Elaborated scenarios in different OOP domains and applicable for different procedures. Higher level of acceptance by citizens, citizen centric aspects is more in focus. EU implementers, National implementers, Academia
Citizen-centred design CCA.2 Education, Moving M.13, M.15 Collect the information on citizen needs for OOP implementation beforehand Implementers should consider the experience of service providers in terms of requests and complaints of the citizens, regarding existing services, to develop a concept of citizen oriented OOP solution from the beginning Research on citizen's needs in OOP services, Active citizens engagement Higher level of citizen's reliability on services. Better and inclusive OOP services, higher acceptance levels of OOP implementations. OOP implementers, Service providers
Citizen-centred design CCA.1 Education, Moving M.13, M.15 Collect the information on citizen needs for OOP implementation beforehand Initially information about the needs of the end citizens should be collected by means of direct interaction between service providers and citizens, e.g. the specific needs of citizens with disabilities to use OOP solutions will be identified correctly. Research on citizen's needs in OOP services, Active citizens engagement More comprehensive and inclusive OOP services, higher acceptance levels of OOP implementations, a feeling of excitement and ownership in the society. OOP implementers, Citizens
Interoperability Governance IGA.5 Education, Moving E.10, E.13, E.17, E.2, E.3, M.16, M.17 Policy recommendations on the use of semantic assets to improve semantic interoperability and machine readability Policy makers on EU and national levels should make a decision on the use of cross-border semantic assets to make sure all documents are at a minimum level of machine-readability (no Word Excel, PDF, …). Policy Recommendation Messages, documents and data are machine readable and semantically enriched and linked. Consequently, information systems understand content of data from different Member States EU policy makers, National policy makers
Interoperability Governance IGA.4 Education, Health, Moving, Social Protection E.1, E.15, E.17, E.18, H.13, M.5, SP.5 Improve interoperability governance by legal EU acts The improvement should be achieved through the development of legal acts and corresponding guidelines according for clear organisational, legal, semantic, and technical decisions and solutions. Implementation of regulations Accurate legal EU acts will increase sufficient competencies and finances for realising governance processes according to EIF and EIRA. EU legislators
Interoperability Governance IGA.3 Education, Social Protection, Health, Moving, Taxation E.14, E.16, SP.8, H.8, M.10, T.8, T.9 Implement all components of eIDAS The eIDAS regulation covers various components including the eID for individuals, a digital seal for organisations, issuance of certificates, security tokens, digital signatures, timestamping, validation of certificates, and trust service list. However, s Implementation of regulations National implementers are responsible to make sure that all components of the eIDAS regulation are achieved. This will improve security and facilitate the cross-border authentication of individuals and the validation of communications and data exchange. National implementers
Interoperability Governance IGA.2 Education, Moving, Social Protection, Health, Taxation E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 Establish an eDelivery building block in specified domains in all Member States Seamless implementation of the eDelivery node at the identified domains on the national level according to the evaluated deficiency. Implementation of regulations Implementation of the eDelivery building blocks in all Member States will ease the implementation and execution of the cross-border OOP services. National implementers
Interoperability Governance IGA.1 Education, Moving, Social Protection, Health, Taxation E.4, E.11, M.4, SP.13, H.7, H.8, T.2, T.3 Investigate domains with lack of sufficient eDelivery nodes in all Member States An eDelivery node should be in place in each domain and all Member States in order to facilitate cross-border and cross-domain electronic data and document exchange. This action aims to investigate and point out any area where the eDelivery node is missin Research on successful diffusion of enablers Academia and EU policy makers should come together to investigate and specify all policy domains in the Member States, where the eDelivery is needed. The results will benefit to the implementation and interaction between Member States. Academia, EU policy makers
Data protection and privacy DPA.5 Education, Moving, Health, Social Protection, Taxation Harmonized implementation of GDPR GDPR is already in place, but rules are not harmonised and there is no clear understanding what has to be implemented in terms of data protection. Implementation of regulations Clear rules on data protection in the EU and all member states. EU policy makers, National policy makers
Data protection and privacy DPA.4 Education, Health, Taxation, Social Protection, Moving Control of the use of data by an independent institution An independent agency, like EU data protection officer should overlook the use of data for cross-border digital public services in order to avoid misuse of data Implementation of regulations More trust and transparency, control over the misuse of data EU policy makers, National policy makers
Data protection and privacy DPA.3 Health, Education, Taxation, Moving, Social Protection H.4 Right to withdraw consent for data sharing any time Citizens should have right to withdraw their consent for data sharing any time easily and transparently if they feel a misuse of data. This also means they need to have a transparent overview of the use of their data and to whom at which time they have gi Policy Recommendation, Implementation of regulations More control and transparency of the use of data for citizens. Consequently, more trust of citizens in the state and the use of data. EU policy makers, National policy makers, Service providers
Data protection and privacy DPA.2 Education, Social Protection, Health, Taxation, Moving Implement mandatory technical modules for citizens’ consent for data sharing Service providers should implement mandatory technical modules for any OOP service so that citizens can give or withdraw their consent for any OOP service according to Policy maker laws Implementation of enablers During the application for a cross-border service, citizens can choose if their data should be automatically exchanged between different member states or not EU policy makers, National policy makers, Service providers
Data protection and privacy DPA.1 Education, Social Protection, Taxation, Moving, Health Agree on and implement common data protection standards Making agreement on and implementation of the common data protection standards for cross-border data exchange Implementation of regulations, Agree on common technical solutions Data protection standards paves the way for coherent cross-border data exchange EU implementers, National implementers, EU policy makers, EU policy makers, Service providers
Motivators MA.6 Education, Health, Moving, Social Protection E.11, H.5, H.14, M.12, SP.2 Implement a comprehensive solution for sharing consent once Develop a comprehensive solution for requesting subject's data sharing consent in order to avoid redundancy in iterative steps of sharing consent. i.e. subject can share her/his consent once for different OOP services Implementation of enablers Increased motivation of citizens to use more accessible and unsophisticated services EU implementers, National implementers
Motivators MA.5 Social Protection, Health, Taxation, Moving, Education Develop a standardized business process in cross-border OOP services with equivalent purposes/functionalities EU-wide. Implementation of standard business processes to guarantee intuitiveness and user friendliness in OOP in equivalent/adjacent services offered cross-border, so that both service providers and end users could intuitively understand the purposes and logic of Design processes User-friendliness and acquaintance of solution, which leads to higher citizens' motivation to use the service. EU implementers, National implementers
Motivators MA.4 Social Protection, Health, Taxation, Moving, Education Educate citizens about benefits and positive impacts of the (cross-border) OOP by conducting workshops and distributing materials. Organization of educational events/workshops for citizens, as well as development and distribution of electronic or paper based brochures/booklets about the advantages of cross-border OOP. Active citizens engagement, Awareness raising to citizens Increased level of citizen's interest on services. High level of awareness of benefits and constructive impacts of the OOP solutions. Higher level of citizens' engagement. Service providers