Recommendation Area
Political Commitment
Responsible Actors Roadmap
National policy makers
National legislators
Policy Recommendation
Identification and implementation of outstanding “OOP for citizens pilots” on national level to reach more acceptance of the OOP-based digital services
Funding Requirements
Funding of investigation (first step) and implementation (2nd step) is definitely required.
Legal Requirements
Adapt national law to enable the “OOP for citizens pilots”
Research Requirements
Investigations are required to identifiy services (ideally based on so called “living situations” with a positive impact for citizens by using the OOP to reduce administrative burden (Austrian example: “Digitales Amt” Services provided by App and Website