Roadmap Area
Trust and Transparency
Nr. Roadmap Action
TTA.3
Scenario Domain
Health
Social Protection
Education
Moving
Taxation
Gap Reference Nr.
H.6
SP.7
E.8
M.7
M.8
T.10
Roadmap Action
Develop instructions for OOP service providers
Description of Action
Elaboration of detailed instructions for service providers for all occasions, including accidental misuse, in order to reduce excessive personal responsibility of clerks.
Measures
Design processes
Expected Results
Higher level of service provider's confidence. Transparency in the OOP implementation will lead to higher level of trust in the OOP solutions.
Responsible actors Roadmap
EU implementers
National implementers
Service providers