This report documents the results of the study of existing good practices of once-only implementations for citizens in Europe. Thereby, a distinction among once-only cases and once-only enablers is made. At the beginning of the document, definitions and methodical grounds are explained, followed by an overview of the 44 OOP cases and 21 OOP enablers studied. Then, the individual OOP cases are described along an agreed structure, providing a brief description of the case, listing the actors involved, and describing the main enablers supporting successful implementation of the OOP case or OOP enabler. A similar structure is used to describe the OOP enablers. Both chapters are grouped into areas of public service provisioning according to EuroVoc. The report concludes with insights into success factors, benefits and impact of the individual OOP cases and enablers as well as with final conclusions of the report.
Release Date: 10.08.2017
Language: EN