General Information
Cases/Enablers
OOP Case
Appetizer
The Consumer Service Environmental Information System is a system, where public servants deal with the acomplaints from consumers and the scheduled inspection operations. Consumers can submit complaints through the system and access the archive of their statements.
Short summary
The Consumer Service Environmental Information System is a system, where public servants deal with the acomplaints from consumers and the scheduled inspection operations. Consumers can submit complaints through the system and access the archive of their statements.
Focus
Citizens
Start date
Domain
Others
Scope
National/Federal
Country
Estonia
Nature and status of project
Rolled Out
Is the OOP case/enabler mandatory?
Opt-in
ENABLING ASSETS OR COMPONENTS
Relevant Enablers
Legal interoperability
Consumer Protection Act1, RT I 2004, 13, 86, https://www.riigiteataja.ee/akt/131122013007
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Statute of the Estonian Consumer Protection Board , RT I, 12.02.2014, 19, https://www.riigiteataja.ee/akt/112022014019
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Statute of the Estonian Consumer Protection Board , RT I, 12.02.2014, 19, https://www.riigiteataja.ee/akt/112022014019
DATA HANDLING / DATA EXCHANGE
Type of data sharing
Actual data
Data handler
Stakeholder name
Consumer Service Environmental Information System
Stakeholder category
Government
Stakeholder name
Citizens
Stakeholder category
Citizen
Stakeholder name
Population Register
Stakeholder category
Government
Stakeholder name
Business Register
Stakeholder category
Business
Stakeholder name
Business
Stakeholder category
Government
Stakeholder name
Public
Stakeholder category
Citizen
Stakeholder name
Register of Economic activities
Stakeholder category
Government
Stakeholder name
Criminal Record Register
Stakeholder category
Government
Stakeholder name
Address Data System
Stakeholder category
Government
Architecture
The data entered in the database consists of complaints and appeals from consumers and also relevant operations for resolving complaints, as well as the procedural steps in connection with the administrative and misdemeanour proceedings. Also, people can watch their appeals' archive. Consumers can submit appeals and complaints anonymously or using an ID card.
The database has been integrated with the commercial register; the Population Register; Address Data System; Criminal Records Register and Register of Economic Activities.
The Consumer Service Environmental Information System also acts as a document register, which allows to avoid duplication of data entered into different systems. Data about completed submissions, decisions and procedures are kept in the archives, which are public.
The database has been integrated with the commercial register; the Population Register; Address Data System; Criminal Records Register and Register of Economic Activities.
The Consumer Service Environmental Information System also acts as a document register, which allows to avoid duplication of data entered into different systems. Data about completed submissions, decisions and procedures are kept in the archives, which are public.