The Once-Only principle

Once-only is defined in the EU eGovernment Action Plan 2016-2020 as a principle to

“ensure that citizens and businesses supply the same information only once […]. Public administration offices take action if permitted to internally re-use this data, in due respect of data protection rules, so that no additional burden falls on citizens and businesses.”

The European Commission's vision on once-only is that this principle allows public administrations to provide administrative services to citizens in a pro-active manner, fulfilling legal obligations faster, and providing citizen services simpler and easier, hence reducing administrative burden of citizens and businesses. "Applied on a wide scale it can lead to smart, inclusive and effective 'Once Only Principle' at European level”. Hence, governments committing to the once-only principle therewith commit to reduce administrative burdens in situations, where citizens and businesses are required to provide the same information redundantly to public administrations.


Objectives of the project

The overall aim of SCOOP4C is to investigate, discuss, and disseminate how co-creation and co-production in public service provisioning for citizens can be achieved by implementing the once-only principle. Six objectives to contribute to the wide implementation and diffusion of the once-only principle drive the project:

  1. to build up and sustain a stakeholder community (the SCOOP4C community) that will discuss and share experiences of once-only principle implementations for citizens (OOP4C), and that will bring forward issues of concern as well as key enablers for OOP4C implementations.
  2. to identify, collect and share existing good practices of once-only implementations for citizens across Europe and to establish a body of knowledge about the cases, including getting an understanding of currently existing concepts, approaches and solutions.
  3. to discuss challenges, needs and benefits of widely implementing and diffusing the once-only principle in co-creation and co-production contexts involving citizens and governments as data producers and data consumers.
  4. to develop a tangible roadmap of future areas of actions to implement, diffuse and sustain concepts and implementations of once-only solutions for citizens.
  5. to draw conclusions from comparing existing best practices with needs and challenges, including policy recommendations towards a necessary paradigm change in the public sector and of the citizens, to build up trust on data shared among governments, while no longer bothering citizens to repeatedly provide the same data in public service provisioning.
  6. to identify relevant stakeholders and to develop a strategic stakeholder engagement plan to ensure sustainable implementations of the once-only principle with a large engagement of stakeholders in various co-creative and co-productive public service provisioning contexts.


Expected results